You can make an order via our website or by calling our sales team. Contact information for customer services can be found here: Contact Information. If you wish to make an order via phone please have all information ready for a point of sale to be made.
All orders which are accepted by us shall be subject to the stated conditions and no contract shall be deemed to be in place until we have accepted Your order. An order is not accepted until we have completed the necessary security checks and your credit/charge/debit card is processed, this is when a pre-authorisation of your funds will be taken. Your card will only be charged upon dispatch of your order. This will vary dependent on the nature of the product(s) you order. i.e custom built products. See below.
Your order can be fulfilled from stock (except for custom fit orders, which are debited when we place the order with the manufacturer). Any e-mail, on-screen receipt or other acknowledgement of your order is only for the benefit of noting that your request has been received and does not indicate the acceptance of your order. We reserve the right, at any time prior to acceptance, to refuse any order or any part of an order, or to require further or better information to enable Us to evaluate and/or process the order. If You wish to cancel your order or return the goods please see our cancellation and returns terms below. You will be advised if an item is out of stock. You may be offered an alternative product if one is available or you may cancel your order.
Right to Cancel and Returns
Provided You are a private consumer you may cancel an order made by you at any time within 30 days of receipt. If you do wish to cancel an order you must notify us either by e-mail to firstname.lastname@example.org, by telephone on telephone number 01622 891704. Once you have submitted you request to cancel the contract, we will communicate to you an acknowledgement of receipt of such a cancellation on a durable medium (e.g. by e-mail) without delay. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period of 30 days has expired. Return shipping costs will only be refunded where we have sent faulty Goods in error.
Activated gift cards are redeemable in full or part payment for any merchandise.
The minimum amount required to activate a voucher is £1.
Gift Vouchers are valid for 12 months from the date of purchase
If you have any queries regarding your gift card, please call Customer Services on 01622 891704 or email email@example.com.
Competitions and Special Offers
Oakley Targetline Prizm Sunglasses Prize Draw
Win Targetline Prizm Sunglasses to be redeemed against Oakley products at Ladiesgolf.co.uk
Prize Draw closes at Midnight 31/05/18. Winner picked at random on 01/06/18.
Strictly restricted to those who purchase any item of Oakley, or you can alternatively enter directly by emailing firstname.lastname@example.org with the subject heading: Oakley Targetline Prizm Sunglasses Prize Draw. Please give your full name and contact email address.
You will automatically be entered into the prize draw if you purchase any Oakley items during the period between 02/05/18 - 31/05/18.
If successful, we will contact you via the email address used when placing your order and will send out the sunglasses to you within 30 days from the 01/06/18.
We will not share any information with our database other than a first name and your town.
This promotion is sponsored by Oakley.
Motocaddy 2018 Trolley Trade-in Promotion
Terms & Conditions
Promotional participants agree to be bound by the below Terms and Conditions. Any information or instructions published about the promotion at www.motocaddy.com/trade-in form part of the Terms and Conditions.
Purchase any new (i.e. not used, ex-demo or ex-rental) Motocaddy electric trolley with Lithium battery between 00:01 (GMT) on Friday 20th April 2018 and 23:59 (GMT) on Saturday 30th June 2018 inclusive to be eligible to trade in any electric trolley (without battery) to receive a £50.00 (inc VAT) Cashback reward (paid by way of bank transfer).
Promotion only available on purchases made within the United Kingdom mainland (excluding Northern Ireland, Scottish Isles, Channel Islands and Isle of Man).
Promotion only available to participants resident within the United Kingdom with a UK Sterling bank account.
Promotion only available from participating United Kingdom retailers.
Promotion available by redemption only - not available at point of purchase.
Promotion not available on pre-ordered products. New electric trolley must be received by the claimant before the promotional closing date for the claim to be valid. Claims for electric trolleys ordered but not received before the closing date are invalid.
To redeem the promotion, submit claim and upload a digital copy of proof of purchase at www.motocaddy.com/trade-in. It will also be necessary to supply your bank account details.
Proof of Purchase must be printed receipt or Credit Card statement. Hand written receipts are invalid and will not be accepted.
Financial details supplied for Cashback reward bank transfer will be stored on a secure server and both electric and any physical copies will be destroyed at the earliest opportunity.
Motocaddy shall not be liable for failed claims resulting from incorrect information (including bank account details) entered by the participant during the claim process.
Promotional claims must be submitted within 14-days of purchase date.
Other than as set out in these terms and conditions or for the purposes of operating the Promotion, the details and information provided by the participant when entering the Promotion or claiming the Cashback reward will not be used for any promotional purpose, nor shall they be passed to any third party. Participants will be given the opportunity to opt-in to future marketing communications.
Promotional claims will be validated by Motocaddy and valid claimants will receive a confirmation email including UPS shipping label. Claimant must drop trade-in product to a UPS access point within 14-days of email send date.
Duplicate claims against individual trolley serial numbers or incorrect serial numbers will be rejected and queries must be taken up with your retailer.
Trade-in product must be an electric (motorised) trolley (any brand, any model, any age, any condition). Trade-in product does not need to be in working order. Manual (push) trolleys cannot be used as a trade-in product.
Trade-in product must be packaged within a suitable box which meets UPS delivery specifications.
Trade-in product must not be returned with a battery included within the box as this will invalidate the claim.
Subject to satisfactory completion of a valid Cashback reward claim, the Cashback reward payment will be made by Motocaddy via Bank Transfer within 40 days of participant drop-off at UPS access point.
Motocaddy will notify the participant by email once the Bank Transfer has been made.
Promotional Cashback rewards are non-transferable and not redeemable for cash or product.
Any claims for purchases outside the promotional dates are invalid.
This promotion is only available to end-users (i.e. not available to any Motocaddy retailer).
Promotion not available in conjunction with any other offer.
Promotion available subject to availability and Motocaddy reserve the right to withdraw the promotion prior to the promotional closing date without notice.
Motocaddy reserves the right to disqualify claims which it considers do not comply with these terms and conditions or is considered fraudulent.
Promotional terms and conditions are subject to change without notice