Contact us on 01932 584323

Shipping information

Cost and timings

FREE Standard delivery on orders over £100*
£1.95 for orders over £50*
£3.95 for orders under £50*

UK orders placed before 12pm will be delivered next “working day”, IF the postcode permits. On the rare occasions where products are not available we endeavour to contact you straight away. Custom orders can take 7-11 working days to deliver. Out of area Postcodes may not be available for a next day service but will go on the next available delivery service.

Once your item has left our warehouse, we’ll send you an email with tracking information.

You can track your parcel here using the tracking number sent to you.

https://www.parcelforce.com/track-trace

https://www.ups.com/gb/en/services/tracking/information.page

We also offer UK Mainland next day Delivery before 12pm or before 10:30am for additional fee.

Please note:
We accept no liability for any delay of delivery due to error or such by the courier beyond a refund of any delivery charge if the chosen service is not delivered.

Returns Policy

All of our products carry a full one/two-year manufacturer’s warranty dependent on supplier/product.

If you receive a defective product, please email us at [email protected] to arrange an exchange or refund.

We aim to replace any defective items with replacements. If this is not possible, we shall refund you immediately.

Replacement items will only be sent after we have received the defective item back from you in its original packaging.

We will refund all courier costs incurred by you on receipt of the defective item and the postage receipt.

28-day money back guarantee

Products are covered by our 28-day money back guarantee. If you are unhappy with your purchase then you can return them instore or post it back to us*, as long as they are unused, in their original undamaged packaging and in a saleable condition, with your receipt. Custom products are excluded from the returns policy.

Our 28-day money back guarantee does not affect your statutory rights.

*Postage back to us is at the expense of the purchaser and will not be covered, unless goods are faulty then you are entitled to a reasonable cost of sending the return back.

Returns Address

Online Returns Department
Ladies Golf
Silvermere Golf Store
Redhill Road
Cobham
Surrey
KT11 1EF

Delivery Service (UK Mainland)Price
2-5 Working Days (Exc N.Ireland, Scottish Highlands & Islands & Remote Areas as Classified by our Couriers: Postcodes PH15, PH22, PH33, PA34, PH4, IV13, IV63, IV26, IV40, IV52 KW16, HS2 & ZE1)

£2.99 

£1.95 for orders over £50 

FREE for orders over £100

Next Working Day (Except remote locations within the Scottish Highlands & Islands: KW, IV13, IV63, IV26, IV40,PH15-PH50,HS1-HS9,PA & ZE, Channel Islands and BFPO) £6.99
Country (A-Z)Delivery TimePrice
Asia Call for more info From £50 Call for a quote
Australia Call for more info From £50 Call for a quote
Austria 2-4 Working Days after dispatch £10.00
Belgium 2-4 Working Days after dispatch £7.99 
Bosnia Serbia (+25 surcharge) 2-4 Working Days after dispatch £20.00
Bulgaria (+25 surcharge) 2-4 Working Days after dispatch £20.00
Canada Call for more info From £50.00 Call for a quote
Canary Islands 2-4 Working Days after dispatch £50.00
Channel Islands 2-4 Working Days after dispatch £7.99
Croatia 2-4 Working Days after dispatch £15.00
Czech Republic 2-4 Working Days after dispatch £12.00 
Denmark 2-4 Working Days after dispatch £7.99 
Estonia 2-4 Working Days after dispatch £15.00 
Finland 2-4 Working Days after dispatch £15.00 
France 2-4 Working Days after dispatch £7.99 
Germany 2-4 Working Days after dispatch £7.99 
Greece (+25 surcharge) 2-4 Working Days after dispatch £20.00 
Hungary 2-4 Working Days after dispatch £15.00 
Isle of Man 2-4 Working Days after dispatch £7.99 
Italy 2-4 Working Days after dispatch £12.00
Latvia 2-4 Working Days after dispatch £20.00 
Lithuania 2-4 Working Days after dispatch £20.00 
Luxembourg 2-4 Working Days after dispatch £7.99 
Netherlands 2-4 Working Days after dispatch £7.99 
New Zealand Call for more info From £50 Call for a quote
Non mainland Europe Call for more info From £50 Call for a quote
Northern Ireland 2-4 Working Days after dispatch £5.99 
Poland 2-4 Working Days after dispatch £15.00 
Portugal 2-4 Working Days after dispatch £15.00 
Romania 2-4 Working Days after dispatch £20.00 
Republic of Ireland 2-4 Working Days after dispatch £7.99 
Scilly Isles 2-4 Working Days after dispatch £7.99 
Scottish Highlands & Islands 2-4 Working Days after dispatch £7.99 
Slovakia 2-4 Working Days after dispatch £12.00 
Spain 2-4 Working Days after dispatch £12.00 
Slovenia 2-4 Working Days after dispatch £15.00 
Sweden 2-4 Working Days after dispatch £15.00 
USA Call for more info From £50 Call for a quote
Rest of the World Call for more info From £50 Call for a quote

Still not sure? Call FREE on 01932 584323 and speak to one of our representatives.


© 2020 DMGS (Silvermere Golf Store) · 01932 584323 · Company 01536405 registered in England · VAT No GB351235092