Download our returns document here.
Medway Golf Centre Limited
Unit 11, Headcorn Business Park
We offer a 21 day full refund policy. Any item must be returned to us within this time frame, unused and in it's full original packaging. Returns postage for non faulty items must be covered by the consumer and we are not able to refund your original postage costs if you have selected an enhanced delivery service.
Please note that Ladiesgolf.co.uk will not refund any enhanced postage fees (except if the goods are faulty or if you have received a wrong product). We would advise to use a tracked delivery service as we cannot be held liable for the loss of any parcel on its return journey to ladiesgolf.co.uk.
Returns Terms and Conditions
Returned goods must be unused, in a saleable condition and in their original packaging with all labels still attached.
All returns must have a completed returns form.
We will refund you to your original payment method.
We make no charge for returns, there is no restocking fee.
Customised items cannot be returned*
Gift vouchers are not refundable.
Please do not send your purchase back to the manufacturer.
Ladiesgolf customers have 21 days from date of delivery to return their orders. This excludes faulty/damaged items.
Christmas Returns Policy
For all Christmas Gift purchases we offer our 30 day returns policy extended returns policy from Christmas Day so you can shop in confidence this Christmas at Ladiesgolf.co.uk
*We will not be able to accept any returns on products that have been custom built or that have been personalised. This excludes faulty items which can be returned in line with our standard faulty item return policy.
If you require a replacement or alternative product please visit the website and place a new order. This will simplify and speed up receipt of your new item.
All our products carry a full one year manufacturers warranty or longer where stated.
Should you receive a defective product, please email us at firstname.lastname@example.org to arrange an exchange or refund. We aim to replace any defective items with replacements. If this is not possible we shall refund you immediately. Exchanged items will only be sent after we have received the defective item back from you in its original packaging.